1. Who we are (Controller)
Remote Help is operated by Individual Entrepreneur Smagin V. Yu. (ИП Смагин В. Ю.).
We act as the data controller for personal data processed through this website.
Contact email: help@compmaster.site
2. What data we collect
We collect only the data needed to provide remote support and respond to requests:
- Contact details you provide (name, phone number, email if used).
- Problem description and details you send in forms or messages.
- Technical information you voluntarily show during a remote session (screen content, system settings), only as needed to solve your request.
- Cookies — see Cookie Policy.
3. Purposes & legal bases (GDPR)
We process personal data for the following purposes:
- To respond to your request and provide remote IT support — Art. 6(1)(b) GDPR (performance of a contract / steps before contract).
- To communicate about your case — Art. 6(1)(b) GDPR.
- To improve the website using analytics (optional) — Art. 6(1)(a) GDPR (consent).
- To comply with legal obligations (e.g., accounting) — Art. 6(1)(c) GDPR.
4. Remote sessions: access & security
Remote support is performed only with your permission. You start the session and can terminate it at any time.
We do not keep access to your device unless you explicitly request unattended access for a specific purpose.
We follow a data minimisation approach: we view only what is necessary to fix the problem and do not collect unrelated information.
5. Data retention
We keep your request data only as long as needed:
- Support tickets / requests: usually up to 12 months (for follow-ups), unless law requires longer.
- Accounting and legal records: according to applicable laws.
- Analytics data: depends on the provider; only if you consent.
6. Sharing of data
We do not sell personal data. We share data only when needed to provide the service:
- Messaging platforms you choose (Telegram / WhatsApp) — when you contact us there.
- Analytics provider (only if you consent).
- Legal/financial compliance (if required).
7. International transfers
Some services (messengers, analytics) may process data outside the EU/EEA. We use them only where necessary and/or with your consent.
8. Your rights (GDPR)
You have the right to:
- Access your data
- Rectification
- Erasure ("right to be forgotten")
- Restriction of processing
- Data portability
- Object to processing
- Withdraw consent at any time (for analytics)
To exercise rights, email: help@compmaster.site
9. Children
Our services are not intended for children under 16. If you believe a child provided personal data, please contact us.
10. Changes
We may update this policy to reflect changes in law or services. The latest version is always published here.